Shape the future of customer engagement in Kitchener, Ontario, as a Dynamics 365 CRM Solution Lead with Canadian Solar. Drive solutions for sales operations while ensuring effective project management and stakeholder collaboration.
In this pivotal role within the Information Technology department, you will serve as the technical authority for Microsoft Dynamics 365 CRM across North America. With at least 5 years of experience in CRM configuration and leadership, you'll manage end-to-end delivery from discovery to stabilization. Your expertise will help define system architecture, provide Level 1 support, and drive continuous improvement across CRM-centric solutions.
Key Responsibilities:
• Lead implementation activities to ensure project timelines and budgets are met
• Collaborate with internal and external teams on system configurations
• Document business requirements and design workflows
• Oversee testing strategy and execution for CRM solutions
• Maintain opera...