The Role:

Reporting to the Head of Customer Success located in USA, you will:

Ensure customer success, by developing programs that increase customer engagement, drive key metrics, and ensure growth and renewal.

Coordinating within Sales, Marketing, Product, Finance, Learner Operations and Legal in service of growth and long-term success.

Work closely with the content strategy, product, and the practice of learning to ensure learner success (enrollments, completions, satisfaction).

Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.

Independently manage implementation by both leveraging relationships and stakeholder management, as well as, data analysis and project management to track success and value drivers.

Develop and execute on account plans and business reviews to deliver on external and internal goals; share Best Practices.

Pro...