Manage after-sales service operations as the Product Support Manager at Toromont Material Handling, focusing on both efficiency and growth across eastern Canada. Drive team performance and maintain high service standards.
As a Product Support Manager, you’ll oversee service support efforts from Saskatchewan through to the Atlantic provinces, coordinating technicians and administrative tasks to meet customer needs. Your role is crucial in planning training programs and leading strategic improvements that align with business objectives. Analysis of operational data and effective resource management will ensure top-notch service delivery.
Key Responsibilities:
• Ensure compliance with service and warranty management
• Support service technician operations and dispatching
• Lead training programs for technical skill development
• Produce performance reports and implement improvements
• Optimize workflows and manage resources effectively
Requirements:
• Bachelor’s...