Overview

• Coordinate and conduct activities to support Child Care Claims Unit operational requirements and initiatives, ensuring alignment with Division/Branch/Unit goals and objectives.
• Provide business information expertise and support related to CRT to the internal Branch staff, including business technology functions and planning and light project management.
• Ensure impacted users (internal staff, providers, families as applicable) understand new/changed processes by conducting reviews and walkthroughs of child search, CCPN assignment, enrollment, and data correction flows.
• Recommend approaches that achieve business objectives and data integrity, including controls, validation rules, duplicate‑prevention practices, and reconciliations across CRT, Claims, Adjustments, Subsidy, and Family Portal.
• Facilitate focus groups/requirements workshops to define business requirements and edge cases.
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