Enhance desktop support services with Axiom Technologies as a Desktop Support Engineer in Edmonton. This independent contractor position emphasizes efficient service delivery to enhance user satisfaction.

As the Desktop Support Engineer, you will address technical support issues directly and through effective ticket management. Your role includes troubleshooting a range of desktop and network-related issues while leading hardware roll-outs and upgrades. A commitment to compliance and high-quality service delivery is vital as you work to identify and recommend improvements within the IT environment.

Key Responsibilities:
• Resolve hardware and software issues as needed
• Elicit and prioritize user requests for support
• Escalate unresolved issues to the appropriate levels
• Conduct hardware installation and support services
• Document processes within ServiceNow and company systems

Requirements:
• Minimum of 3 ye...