Insignia Software is looking for a Product Support Specialist to join our Customer Care Team in Edmonton. This full-time role focuses on resolving technical customer issues and providing training and enhancements.
In this permanent position, you will resolve technical issues, document processes, and deliver training materials. Strong interpersonal communication and technical writing skills are vital to support our customers effectively. The role has the potential to advance to a managerial position for high-performing individuals.
Key Responsibilities:
• Resolve technical customer issues promptly
• Review support cases for clarity and quality
• Document technical processes thoroughly
• Deliver effective training material to users
• Conduct quality control and bug testing
Requirements:
• Bachelor’s degree in IT or related field (asset)
• 3-5 years of software support experience preferred
• Strong interpersonal skills required
• Excellent technical wri...