The Collections Specialist 4 performs moderately complex and varied assignments. The role emphasizes quality of execution, operates with limited supervision, and may service an expansive array of products and services. The specialist applies technical and administrative expertise, and utilizes specialized functional area skills and basic knowledge of professional principles.

Responsibilities

• Use advanced negotiation skills to resolve escalated and high‑risk collections calls.
• Coach, train, and support lower‑level collectors and new team members.
• Prioritize workflow and identify opportunities for process improvements.
• Interpret procedures and instructions, choosing among alternatives to resolve problems.
• Work effectively under limited supervision.
• Support an expansive array of products and services.
• Demonstrate technical and administrative expertise.
• Apply specialized functional area skills and bas...