Join Empire Life as an Insurance Operations Manager, managing a hybrid or remote team across Canada. Be a pivotal player in enhancing operational excellence and customer engagement within the insurance industry.
In this integral role within Empire Life's Retail Operations team, you will guide a dedicated team towards achieving service excellence and operational efficiency. You will craft strategies that directly influence the customer experience and develop a robust framework for team performance. This position offers the chance to implement meaningful changes while fostering a service-oriented atmosphere.
Key Responsibilities:
• Oversee daily operations and ensure performance targets are met
• Establish and refine team protocols and standards
• Mentor staff and aid in their professional growth
• Facilitate responses to client inquiries efficiently
• Monitor and improve internal processes continuously
Requirements:
• Minimum 5 years in insurance or financial ...