8+ years of

HR experience, including shared services or HR operations leadership
Experience **managing teams across multiple APAC countries **
Experience leading service delivery in a high-volume, process-driven environment
Hands-on experience with

HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)
Experience managing

service delivery metrics (SLAs, KPIs, case quality)
Strong understanding of **HR operations and regional compliance considerations **
Experience supporting scaling or transformation of shared services operations (preferred)
Experience working across diverse regulatory environments (e.g., India, China) (preferred)
Experience supporting adoption of automation or technology solutions (preferred)
Proficiency i n Microsoft 365, particularly Excel

(preferred)