Purpose

Responsible for responding to and providing support and coaching for HR Solutions inquiries (Email, On Demand and Telephony) from internal and external partners (eg employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. This role provides support to employees globally in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements (SLAs).

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge
• Provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, contingent workers, third party vendors, etc. regarding HR policies and procedures
• Assesses and interprets the level of complexity of empl...