What You’ll Do:
+ Support a high volume of day-to-day employee inquiries (via case management, phone and email), while maintaining a strong knowledge of Workday business processes, HR programs, policies and offerings across the enterprise.
+ Ensure accurate documentation of inquiries, categorization and action based on urgency to drive through to case resolution while leveraging effective case management practices, while engaging partner teams as required.
+ Provide feedback for Workday Help training based on trends, opportunities and experiences.
+ Support to set the standard for employee engagement through case management practices. Also accountable to contribute to the documentation of internal team practices for consistent employee support.
+ Identify opportunities to continuously improve the overall employee experience from a case management, knowledge management, and business process lens.
+ Maintain knowledge of trends, best practices and new capabilities to dr...