Shape exceptional service experiences in the role of Associate Director, Employer & Employee Partner Experience at UPP in Toronto. This hybrid position emphasizes relationship building and operational excellence.
You will lead UPP's daily operations, ensuring timely and accurate support for employers and their representatives. Collaborating closely with the Director, your responsibilities will include managing service delivery, handling escalations, and evolving partner experiences based on feedback and performance metrics. Your leadership will foster a high-performing team dedicated to UPP's values.
Key Responsibilities:
• Manage operations for employer and employee partner support
• Ensure service standards are met consistently
• Cultivate trusted partnerships to improve service delivery
• Resolve sensitive partner issues in a timely manner
• Analyze metrics to identify areas for improvement
Requirements:
• Bachelor’s degree; advanced degree is an asset
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