Transform client interactions as a Customer Care Representative in a lively retail clinic environment. Your dedication to exceptional service and communication will create meaningful connections with clients seeking hearing solutions.
In this pivotal role, you will manage customer service needs in person, by phone, and through email. You’ll schedule appointments, organize clinic files, and maintain positive client relationships. Additionally, you'll aid in ensuring smooth billing processes with insurance companies and support clients with minor device repairs after training.
Key Responsibilities:
• Provide excellent customer service across all channels
• Organize and schedule appointments effectively
• Maintain detailed and accurate client accounts
• Collaborate with insurance providers for billing
• Assist with device maintenance and minor repairs
Requirements:
• Strong customer service and communication skills
• Experience with account management is help...