Description

Your Role as a Customer Technical Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:

• High School Diploma or Higher
• Native/Fluent French;
• Good level of English, C1;
• Writing speed: 20 words per m...