PURPOSEThe Enterprise Application Analyst II will act as the technical interface to employees, customers, carriers, and vendors for resolution of technical and functional problems related to the maintenance, use, workarounds, resolutions, and enhancements for GTZ applications and integrations. The Enterprise Application Analyst II will execute on assigned tasks per team leads and management. They are responsible for creating feature/function stories based on business, customer, or internal feedback while also sizing and prioritizing stories based on the RICE framework. The individual in this role must manage stories as they are worked on by engineering and business. They must also conduct feature and story review for Analyst I.
ESSENTIAL DUTIES & RESPONSIBILITIES • Respond to issues to create, update, troubleshoot, test, process, and maintain customer raised issues, while keeping tickets within workflow parameters and established SLAs (Service Level Agreements)• Provide functional a...