Join Northland Properties as an Entry-Level IT Application Support Specialist in Vancouver, British Columbia. Support vital hospitality software applications and enhance user productivity through troubleshooting and optimization.
This full-time position involves working closely with the support team to troubleshoot core applications such as PMS, CRS, and GMS. You'll act as a bridge between end-users and technical teams, ensuring smooth operations within the organization. Key skills include problem-solving, customer service, and familiarity with industry software.
Key Responsibilities:
• Provide comprehensive application support for core business systems
• Log, prioritize, and resolve service requests per SLAs
• Collaborate with teams to diagnose and troubleshoot software issues
• Monitor performance and resolve integration challenges
• Conduct user training sessions to enhance system knowledge
Requirements:
• 2-5 years in application support or IT operations<...