Kickstart your career at EllisDon as an Entry-Level Product Support Specialist. Help users navigate our products, address support inquiries, and promote software adoption effectively.
This role provides an exciting opportunity for candidates looking to engage directly with customers in a SaaS setting. You will be the first point of contact for customer issues, maintaining documentation and training resources as you collaborate with cross-functional teams to improve our product offerings. Strong organizational skills and the ability to communicate are essential in this position.
Key Responsibilities:
• Act as the main point of contact for user inquiries
• Provide product demonstrations and training sessions
• Document support activities and maintain accurate records
• Collaborate with teams on product enhancements
• Assist in user management and account administration
Requirements:
• 1 year experience in a customer-facing capacity
• Strong troubleshooting a...