****THIS ROLE IS FOR A RECENT GRADUATE CANDIDATE YOU SHOULD BE GRADUATED BY 2025 OR BEFORE JUNE 2026.***** Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.* Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .* Resolve incoming internal or external businesses and end user's problems via telephone and e-support.* Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).* Proactively assist customers to avoid or reduce problem occurrence.* Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.* Engages team members for support as required to ensure intern...