Join Ericsson Canada as a Director of Customer Operations to spearhead operational excellence in Cloud Software & Services. Drive engagement and financial results through innovative practices.
As a key leader in this Toronto-based role, you will manage customer delivery performance and oversee governance across various operations. Your responsibilities will include leading strategic meetings, tracking key performance indicators, and ensuring alignment between customer expectations and operational execution. Your impact will resonate through continuous improvement in service delivery.
Key Responsibilities:
• Manage customer delivery performance and contractual outcomes
• Promote operational rigor through governance forums
• Serve as senior interface for key customer engagements
• Lead performance tracking and reporting initiatives
• Collaborate across teams for seamless service execution
Requirements:
• Director-level experience in managing customer operations...