As an Application Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.

Roles and Responsibilities:

• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives.
• Become highly proficient with using Acumatica’s product suite.
• Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.
• Establish and maintain a positive and professional relationship with clients. 
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use Acumatica pro...