The EUC Engineer (Deskside) is a senior, hands-on role responsible for keeping Lendi Group’s brokers and corporate staff productive by owning complex end‑user technology incidents, requests and office technology. The role acts as the last line of escalation from L1/L2 support (Manila and local), delivers high‑quality onboarding and offboarding experiences, and maintains the health of devices and in‑office tech across our sites.

Beyond day‑to‑day support, this role plays a key part in how the EUC function modernises: identifying opportunities for automation, using AI‑native tools in everyday work, and helping to improve processes so issues are resolved faster and with less friction.

Key responsibilities

L3 Deskside / EUC Escalations

• Act as the primary L3 escalation point for complex EUC and Deskside incidents across Windows, macOS, mobile devices, collaboration tools, AV systems, printers, ...