Join Evertz as a Client Account Manager in Burlington, Ontario, where you will manage client relationships and drive service excellence. Engage with customers while leading project teams and enhancing satisfaction.
As a Client Account Manager at Evertz, you’ll be responsible for managing service agreements and providing performance reports for client systems. Your leadership skills will be vital in overseeing a small team dedicated to resolving customer issues. Your role will also include leading customer meetings and ensuring compliance with company procedures and documentation updates.
Key Responsibilities:
• Serve as the main contact for Evertz customers
• Ensure all service commitments and SLAs are met
• Manage documentation and update reporting processes
• Facilitate customer meetings and project planning
• Promote continual process improvements for client service
Requirements:
• Proven project management experience in a dynamic environment
• Strong c...