Purpose of the position:

Supporting the work of the Customer Experience Department, the Evidence Collection Agent will get an insider view into the everyday operations of an airline, and will play a key role in following up and evaluating all operational disruptions (significant delays or cancellations) in terms of their background and root causes. In accordance with the relevant regulations, the agents will need to check and collect, then save the related documents and reports as pieces of proof, to establish an up-to-date evidence database. The Agent will need to support Wizz Air Customer Experience and the Legal Department with additional information collection on an ad hoc basis.

The agents will receive a full training in the usage of the related systems, and to understand the relevant operational and legal background, to ensure all necessary knowledge is acquired before they can start working. When operations are running normal with no disru...