Responsibilities

• Support and plans detailed requirements for ongoing Microsoft 365 implementation using Exchange Online.
• Support & monitors to maintain the company’s network email system; performs quality and spot checks of system performance.
• Manage license usage, forecast license budget and mission critical support contracts.
• Understand and assure conformance to ITL SLA and MSP management.
• May participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk.
• Interact frequently with subordinate supervisors and functional peer group managers.
• Identify and manage continuous improvement projects with the objective of achieving quality, reliability and cost improvements.
• Oversee Messaging & Collaboration Engineers that provide technical expertise and recommendations for configuration management and IT applications in response to projects and business n...