Position Summary

Under the general direction of the Assistant General Manager, the Guest Relationship Manager (GRM) is responsible for identifying, developing and sustaining quality business relationships with all VIP Guests in a way that enhances guest loyalty while developing the casino's business. Maintains high visibility and contact with VIP guests on the casino floor to build and maintain these relationships. Enhances the players gaming experience through marketing efforts such as recognition and personalized attention, complimentary food and beverage, invitations to promotions, special events, private functions, tournaments, etc. Responsible and accountable for increasing rated play according to established targets and for making sound reinvestment decisions based on Guest play. Augments special events and promotions through telephone contact and/or personal communication and attends such events and participates when appropriate. Efficiently manages and maintains...