Take charge as an Executive Implementation Engineer focusing on AI-driven contact center solutions. Deliver impactful integrations and configurations that enhance customer engagement remotely.
In this pivotal role, you'll draw on your extensive experience with the Five9 platform to manage technical implementations for clients. Boasting 3+ years in the field, you will configure complex systems, ensure effective API integration, and guarantee ultimate success through rigorous testing. Your work will significantly influence customer experiences across diverse industries.
Key Responsibilities:
• Lead configuration of Five9 Intelligent CX applications
• Develop inbound and outbound campaign strategies
• Set up and test IVR flows to streamline communication
• Oversee WFA and QM/WEM implementations
• Troubleshoot and diagnose integration issues
Requirements:
• 3+ years in Contact Center Professional Services roles
• Direct experience implementing Five9 solutions<...