Take the lead as the Experience Manager at Movati Athletic, driving exceptional member experiences in our modern fitness club. Manage a dedicated team while enhancing service standards and operational strategies.
In this pivotal role, you will oversee team performance and participate in key management discussions. Your focus on training and employee engagement will cultivate a welcoming environment for both staff and members. The goal is to ensure that every member feels supported on their health journey and to improve overall retention through inspired leadership.
Key Responsibilities:
• Lead and inspire a cohesive team for top-notch service
• Facilitate training initiatives for service excellence
• Engage in strategic discussions aligning club goals
• Implement process enhancements for better operations
• Connect members to their health ambitions to improve retention
Requirements:
• Over 5 years of customer service expertise
• Proven ability in sales and...