Drive excellence in client support as a dedicated Client Support Manager. Focus on managing account performance while building lasting client relationships and ensuring service commitments are always met.
In this pivotal role, you will play a crucial part in advocating for clients' needs. Your responsibilities will include managing service level agreements and leading teams of engineers to address client inquiries. You will ensure effective communication and provide regular performance reports to keep all stakeholders informed.
Key Responsibilities:
• Manage customer accounts and service commitments
• Monitor performance and lead update meetings with clients
• Organize and maintain essential customer documentation
• Address escalations with internal teams as needed
• Oversee project deployments and process improvements
Requirements:
• Previous experience handling large-scale projects
• Strong communication and leadership abilities
• Analytical skills to...