Join Manulife Financial as an Incident Manager in Waterloo, Ontario, where your expertise will impact IT services significantly. This role requires strong communication and leadership during critical incidents.
We are seeking an incident management professional with a solid background in IT operations and high-pressure incident coordination. Your focus will be on ensuring effective recovery processes and fostering improved communication practices. This position offers the opportunity to present to executives while managing incidents seamlessly.
Key Responsibilities:
• Manage the end-to-end process of MP3 incidents
• Provide timely updates to business partners and execs
• Support P1 and P2 incidents as needed
• Coach teams on incident communication best practices
• Document incident outcomes and communications
Requirements:
• 4+ years of experience in relevant fields
• Hands-on troubleshooting in public cloud platforms
• Strong stakeholder management cap...