NearSource seeks an experienced IT Support Engineer to ensure operational reliability in Montreal's digital workplace. Support end-users and manage hardware and software infrastructures with precision.
With 3 to 5 years of experience, you'll be tasked with providing exceptional onsite technical support. This includes installing, configuring, and troubleshooting hardware and software environments. You'll work closely with IT and business units to align service delivery with user expectations while maintaining accurate asset management records.
Key Responsibilities:
• Provide effective support for desktops and mobile devices
• Manage hardware lifecycle and asset tracking processes
• Troubleshoot technical issues with prioritized resolution
• Develop and maintain technical documentation
• Deliver training to enhance tools adoption
Requirements:
• 3+ years in IT support or customer service
• Strong knowledge of Windows and macOS systems
• Proficient in Micr...