Make an impact as an Experienced L3 Technical Support Analyst at Moment Factory in Montreal. Deliver exceptional technical assistance in an innovative, creative setting.
This full-time, permanent position is for individuals with a strong IT background, ideally with 5 years in support roles, including at least 2 in Level 2 or Level 3 environments. You will provide top-tier support to employees, overseeing system incidents and configurations, and enhancing our data management systems. Your contributions will foster a smooth operational flow for our team.
Key Responsibilities:
• Offer key support for users both in-house and remotely
• Manage escalated incident resolutions effectively
• Monitor ticketing systems for ongoing support issues
• Set up and optimize computer systems for users
• Assist in developing automation and AI technical solutions
Requirements:
• At least 5 years of relevant IT support experience
• Proficient knowledge of Windows and macOS
•...