Gateway is seeking an experienced Pit Manager for the Grand Villa Casino to ensure outstanding service and effective supervision of table gaming staff. This relief position focuses on maintaining operational excellence on the gaming floor.
In this crucial role, you will be responsible for resolving conflicts, managing schedules, and generating valuable feedback from team members. A strong grasp of gaming policies and an emphasis on exceptional customer service will greatly benefit your leadership approach. Collaborate with both staff and management to create a positive gaming environment.
Key Responsibilities:
• Oversee and improve tables staff performance
• Handle conflicts to maintain positive relations
• Review and manage staff schedules and shift reports
• Communicate staff feedback to management
• Partner with regulatory authorities to ensure compliance
Requirements:
• Three years of experience in gaming industries
• Prior Dealer Supervisor experience...