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Experienced Senior Implementation Manager to Empower Teams

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Rippling
πŸ“ toronto, Canada
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Location toronto
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Posted June 01, 2026
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Commute Local Area
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Job Description

Empower teams as a Senior Implementation Manager focused on executing strategic initiatives. Juggle team dynamics, customer support, and process optimization in a vibrant SaaS organization.

This leadership role requires 8+ years of experience in Implementation or Customer Success. You will mentor and grow your team while handling high-level escalations and optimizing customer experiences through collaboration with various departments. Your data-driven approach will be essential for tracking and enhancing performance metrics.

Key Responsibilities: β€’ Hire, mentor, and enhance high-performing teams β€’ Resolve customer escalations to maintain satisfaction β€’ Optimize processes using a data-driven methodology β€’ Align quarterly initiatives with business objectives β€’ Continuously track and improve key performance metrics

Requirements: β€’ 8+ years of leadership in Implementation or Customer Success β€’ Proven experience with distributed teams management β€’ Strong history i...

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πŸ“ Location Details

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City
toronto
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Country
Canada
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Commute
Local Area

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