Become an integral part of our team as a Product Support Specialist, focusing on client satisfaction and seamless service delivery. Utilize your technical expertise to resolve client challenges effectively.
In this client-facing role, you will provide expert support, ensuring clients are well-equipped to maintain their operations. By cultivating long-term relationships, you will play a crucial role in driving product reputation and client success. Applicants with experience in hospitality and accounting applications will excel in this supportive position.
Key Responsibilities:
• Resolve client issues to ensure seamless operations
• Act as the primary client contact, providing solutions
• Build relationships through understanding client needs
• Work cross-functionally to expedite resolution processes
• Maintain accurate and user-friendly support materials
Requirements:
• Minimum 2 years in technical support
• Experience with ERP systems is highly preferred<...