Advance your expertise with SIMNET as a Senior IT Support Analyst, specializing in client support in Whitby, Ontario. Utilize your problem-solving skills in a dynamic environment.
The Senior IT Support Analyst role requires you to act as an escalation point, focusing on resolving complex technical issues and mentoring less experienced technicians. You’ll be responsible for managing a high volume of support tickets and providing exceptional service to clients. Your expertise will also include documenting incidents and performing system maintenance to ensure optimal performance.
Key Responsibilities:
• Manage escalated support tickets effectively
• Analyze and track trends to assist the support team
• Provide updates and resolve issues for clients
• Document solutions in the company knowledge base
• Conduct proactive system maintenance and troubleshooting
Requirements:
• College diploma or university degree in IT
• 3+ years of experience in help desk support...