Expert SLS CRT CPM

Key Responsibilities:

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear and effective communication with internal and external third parties to meet client expectations.
• Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.
• Act as the key contact for escalations, ensuring timely and effective solutions.
• Develop and maintain sustainable relationships with internal and external stakeholders.
• Coordinate and oversee business implementations.
• Participate in and/or lead customer reviews (QBR and/or MBR...