Drive excellence in guest services as the Fairmont Gold Leadership Director at Fairmont Banff Springs. This pivotal role requires strong leadership skills and a commitment to service perfection.
As Director of Fairmont Gold, you will ensure operations uphold guest satisfaction while managing high standards across departments. You should have a minimum of two years of experience in 4-diamond hotel operations and an understanding of Forbes auditing processes to succeed in this role.
Key Responsibilities:
• Oversee Fairmont Gold service operations
• Ensure exceptional guest satisfaction across teams
• Manage inventory and special project initiatives
• Lead and develop staff for service excellence
• Continuously improve guest experiences through feedback
Requirements:
• Minimum 2 years in luxury hotel front offices
• Familiarity with Forbes standards
• Record of exceeding guest satisfaction
• Excellent written and verbal communication skills
• Strong ...