Elevate luxury guest experiences as a Fairmont Gold Supervisor at Fairmont Chateau Lake Louise. Immerse yourself in Banff National Park’s breathtaking beauty while delivering exceptional service.
This permanent role requires supervising the exclusive Fairmont Gold guest floor. Key to the position are skills in personalized service, managing reservations, and optimizing revenue through guest upselling. Your leadership will ensure all guests feel valued and catered to, enhancing their stay in this stunning National Park.
Key Responsibilities:
• Deliver personalized, warm, and engaging service consistently
• Ensure adherence to Fairmont Gold standards and procedures
• Review reservations and anticipate guest needs
• Generate maximum revenue through upselling opportunities
• Address and resolve guest concerns promptly
Requirements:
• Significant previous guest service experience
• Experience with Property Management Systems
• Proficiency in Microsoft Window...