Become an Assistant Manager for Feedback Tier 1 at SGH, focusing on patient interactions and service recovery. This role demands excellent interpersonal skills and organizational abilities.
As an Assistant Manager at SGH's Office of Patient Experience, you will channel your skills to manage complaints and feedback effectively. A Bachelor's degree with 4 years' experience in a clinical context is required. You will ensure timely responses and engage with patients and families in a caring and professional manner.
Key Responsibilities:
• Manage patient feedback efficiently, both verbal and written
• Analyze information from patients and relatives
• Identify root causes for patient complaints
• Coordinate recovery actions across departments
• Keep thorough documentation of all interactions
Requirements:
• Bachelor's degree in a clinical-related field
• Minimum of 4 years working experience
• Excellent communication and interpersonal skills
• Strong analy...