Role Overview

Seeking a Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.

Key Responsibilities

Logistics & Deployment

• Oversee laptop preparation, shipping, and delivery for employees.
• Coordinate large deployment projects for PC and Mac systems.
• Track shipments and maintain inventory records.
• Collaborate with stakeholders and vendors on logistics issues.
• Communicate delivery details and resolve deployment challenges.

Technical Support & End User Services

• Provide hardware and software support for workstations and mobile devices.
• Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
• Assist with device imaging and configuration.
• Troubleshoot printers, networking, and LAN connectivity.