Job Summary Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.

Essential Duties And Responsibilities

Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies

Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.

Maintain complete and accurate service records

Interact with customers and monitor accounts

Provide on-site technical support to customers as required

Provide on-site technical support for workshops and/or shows

Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable)

Complete physical inventory when asked

Maintain and manage remote service center (if applicable)

Maintain co...