In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities

Commission products or systems at customer sites and deliver on-site as-built operational training to customers

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause

Systematic & detail...