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Field Services Analyst

🏢
Lenovo
📍 São Paulo, Brazil
📍
Location São Paulo
📅
Posted July 08, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description and Requirements

Role Overview

The Field Services Fresh Analyst provides administrative and operational support to the Field Services / On-site Support team.

This role ensures the smooth execution of daily operations by coordinating service requests, maintaining accurate records in ITSM systems, organizing equipment logistics, and supporting service performance tracking. It is a customer-facing support role with a strong focus on process compliance, documentation quality, and reporting.

Key Responsibilities

  • Welcome and guide users seeking walk-up or front desk technical support, capturing initial information and directing requests appropriately
  • Communicate clearly with users on ticket status, next steps, and expected actions (within defined scope)
  • Coordinate equipment logistics including check-in/check-out, replacements, loaners, and shipping/receiving
  • Maintain accura...

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    📍 Location Details

    🌆
    City
    São Paulo
    🗺️
    Country
    Brazil
    🚗
    Commute
    Local Area

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