Description and Requirements

Business Area Description:

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Workplace Services performs end to end support, both locally and remotely on behalf of our customers.

Key Objectives of Position:

The Field Services Supervisor manages a team of Field Services Team Leaders that provide leadership to Field Services Technicians who works to solve IT incident and request handling and resolutions for Lenovo’s customers. Accountable for the performance of the team, ensuring metrics are recorded and SLAs are met. Ensuring team members are provided the best opportunity to delight Lenovo’s customers.

Day-To-Day Tasks: