Oversee a frontline technology support team committed to excellence in IT services. Develop processes to deliver effective support solutions while managing high-quality operations.
As a Field Support Manager, you'll lead your team in resolving complex technical issues and driving customer satisfaction. You will establish clear goals, provide coaching, and manage recruitment to build team capabilities. Your role will also involve acting as a technical liaison to implement projects and ensure cohesive operations across departments.
Key Responsibilities:
• Lead and develop a skilled technology support team
• Promote a customer-centric service philosophy
• Resolve technology issues and enhance client interactions
• Engage in hands-on support during critical deployments
• Collaborate with internal teams on project execution
Requirements:
• 3+ years of experience in desktop support
• Background in leading technical teams
• Excellent communication and interper...