Desktop Support Technician / Field IT Support Analyst

Work Location: 100% Onsite from Day 1

Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incoming new hires. The ideal candidates must have hands‑on technical experience supporting both Windows and Mac environments and demonstrate excellent customer service skills in a fast‑paced, dynamic environment.

Key Responsibilities:

• Image, configure, and install software on Windows and Apple (Mac/iMac) laptops and desktops
• Provide remote and onsite support , including IMAC (Install, Move, Add, Change)
• Troubleshoot post‑deployment issues across Windows, macOS, and mobile devices
• Printer installation, configuration, and break‑fix support
• Asset disposal, redeployment, reclaim, and spare parts management
• Coordinate shipping, depot...