Join FIKA Company as a Retail Experience Lead and take charge of daily operations while providing outstanding customer service. Your leadership will help enhance store performance and team dynamics.
As a Retail Experience Lead, you will be responsible for ensuring the store's seamless operation. This includes managing opening and closing duties, supervising staff, and maintaining the aesthetic of the store. Your role as a knowledge resource will empower team members to excel in customer interactions.
Key Responsibilities:
• Manage opening and closing of the store
• Foster exemplary customer service interactions
• Supervise onboarding and continuous education
• Maintain compliance with operational policies
• Address customer complaints professionally
Requirements:
• 2 years of retail experience required
• High school diploma or GED
• Strong customer service and negotiation skills
• Experience in cash handling
• Clear criminal record necessary
Le...