Join Propel as a Customer Service Representative and empower clients in the fintech space. Focus on facilitating responses to customer inquiries and managing applications with precision.
In this role, you will be essential in supporting customers through the loan application process. With a strong customer service background and at least one year of call center experience, you will utilize web-based applications while maintaining professionalism and efficiency. Propel values self-starters and team players who can adapt within a vibrant culture.
Key Responsibilities:
• Manage inbound and outbound customer communications
• Conduct investigations using web-based tools
• Review and verify loan applications for compliance
• Engage customers with accurate responses to inquiries
• Build new accounts and generate leads through calls
Requirements:
• High School Diploma or equivalent
• Minimum 1 year customer service experience
• Proficiency in English; Spanish i...