Key Responsibilities

Regulatory Oversight:

o Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.

o Support the implementation and maintenance of compliance policies, procedures, and control frameworks.

Audit & Monitoring:

o Conduct internal audits, account activity, and communication logs.

o Manage and prepare for external audits by clients or regulators.

Complaint Management:

o Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.).

o Analyze complaint trends and propose corrective actions.

Training & Awareness:

o Develop and deliver compliance trainin...