Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!

Location: Pembroke ON

Compensation: $100,000-$150,000 per year

Your Key Responsibilities:

• OEM policy and administration
• Thorough understanding of dealership and OEM KPIs
• Knowledge and expertise and department absorption and P&L
• Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and re...